County first in state to debut Smart911 system

Kayla Parsons, county dispatch center manager, checks out the capabilities of the new Smart911 system. Photo by Brian S. Orban

Elmore County became the first in the state to launch an upgraded 911 service that puts more time-critical information in the hands of emergency responders.

Known as the Smart911 system, it takes the county's enhanced 911 service a step further by delivering insights about callers "that we usually only uncover upon arriving at an emergency," said Traci Lefever, 911 coordinator with the county sheriff's department.

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